Menlyn
Boutique Hotel
Situated
in the heart of the Tshwana Metropole, The Menlyn Boutique Hotel provides a
5-star hotel offering the industry’s best in luxury accommodation, fine dining
and premium conferencing.
Formerly
known as the Menlyn Guest Lodge, which was awarded the esteemed status of Best
Guest Lodge in the 2012 Tshwane Tourism Awards, renovations and re-branding
exercises began on what is now known as the Menlyn Boutique Hotel in June of
2012. The intention was to transform the property into a world-class luxury
destination. This premium hotel caters to business and ambassadorial travellers
in Pretoria, as well as to local guests in their five star signature
restaurant, The Black Bamboo.
Understanding
5-star hotel grading
Conjure
up an image of a five star establishment and it’s likely that you’ll be
imagining the very last word in luxury, from the softest snow white bath
sheets, to the crisp Egyptian cotton linen on the king size, extra length bed;
not to mention gastronomical delights of every description whenever your heart
desires. While you may not be far off the mark, it’s always a good idea to know
what a five star grading means for an establishment, and what you can expect
when you splash out.
For
starters, what is grading? Essentially, it refers to an independent quality
assessment on an establishment’s overall quality, services and facilities and
is usually illustrated in the form of stars (from one to five that are
displayed at the entrance to the establishment and on its advertising
material). In South Africa, grading is done by the Tourism Grading Council of
South Africa (TGCSA) and it helps travellers to know what they should expect
from an establishment – a credible global assurance that the establishment has
been benchmarked according to particular criteria for certain standards of
quality.
“When
it comes to a grading of five stars, you can expect the highest standard of
international hospitality in terms of quality and service, be it a large hotel,
a smaller guest house or B&B (which are all graded according to their own
specific criteria), five stars is an indication that you can expect all the
bells and whistles.” says Quintin Wiehahn, MD of The Menlyn Boutique Hotel.
To
this end, a five star establishment will be equipped with a concierge, porter
service and baggage handling. This type of luxury accommodation will have a
central business area, and bedrooms will also offer either a fixed or wireless
Internet connection. “You should be able to look forward to a range of other
services, including babysitting and child-minding, a message service, shoe
polishing, ironing and laundry service, as well as daily newspaper delivery and
24 hour in-room service, not to mention full daily servicing of rooms. Although
not all of these are necessary for a five star grading” states Wiehahn.
Indeed,
five star accommodation means that every offering made by the establishment is of
the highest quality, based on stringent international standards. Each guest
should receive a personal greeting in their room on arrival, along with a
turndown service at night which is also customary, as is a doorman and valet
service.
“Ultimately,
what sets a five star establishment apart will be the emphasis on personalised
service and guest relations, however as its difficult for an assessor to
measure these aspects most of the grading is done on services and facilities
offered” points out Wiehahn. Indeed, at the Menlyn Boutique Hotel and one of
the Group’s flagship establishments, added value and the personal touch means
that guests are offered a relaxed and personal experience, not to mention
luxurious accommodation, premium conferencing facilities and fine dining at the
hotel’s five star signature restaurant, The Black Bamboo.
Menlyn
Boutique Hotel:
The
Black Bamboo:
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